Quality management

The success of S ARMAT is based on the provision of quality services. An effort to develop an official quality system successfully resulted in 2003 in the award of certification according to STN EN ISO 9001:2000 and in 2009 as part of re-certification according to STN EN ISO 9001:2008.

Our company attempts not only to satisfy the needs and expectations of our clients but also to support them in their effort to achieve a high quality of their own products and services.

Corporate vision

• To achieve a leading position on the domestic market, in the area of comprehensive supplies of industrial fittings, pumping technology and rotary machinery.

Corporate mission

• Through the provision of comprehensive and quality services in the area of the supply of industrial fittings, pumping technology and rotary machines, satisfy customer needs and expectations and support them in their effort to achieve a high quality of own products and services.

Company objectives

Satisfied customer and successful company:

• To create profit so that the company can offer a secure future to all its employees, full rewards to its partners and the ability to fund the future development of the company.
• To set demanding objectives and continuously improve the processes and services in accordance with the principles, requirements and expectations of its partners, management systems and responsibility for sustainable development.
• To develop and continuously improve the quality management system, meeting - as a minimum - the requirements of international standard ISO 9001:2008, certified by the reputable certification organization.
• To adopt measures to ensure a reduction in the number of justified complaints from customers.
• To develop cooperation with the suppliers and cooperating partners in order to improve the relationships and quality of mutually provided products and services.
• To provide the necessary financial, material and organizational conditions for the development of the company and the quality management system.

Happy and competent personnel:

• Continuously improve the competency and professionalism of the staff.
• To motivate the staff to develop their professional skills and to comply with the regulations and processes established by the quality system documentation as well as the applicable legislative regulations, to cope with the workload and to support team work.
• To provide effective help in training and education so that all employees are absolutely capable of meeting the objectives and obligations established by this quality policy.
• Inform the employees at regular intervals on the achieved economic results and level of quality management within the company.
• Protect the health and safety of employees and improve employee satisfaction through social policy.